Refund and Returns Policy for Lightopis.com: Premium Kitchen Appliances

At Lightopis.com, we want you to be completely satisfied with your purchase of high-end kitchen appliances. If for any reason you are not happy with your order, our Refund and Returns Policy outlines the steps for returning products and requesting a refund.

1. Eligibility for Returns

  • Return Period: You can return unused and unopened items within 30 days from the date of delivery.
  • Condition: Products must be in new, unused, and resalable condition with the original packaging intact for a return to be accepted.

2. Return Process

  • Initiate a Return: To start the return process, please contact us at info@lightopis.com or call us at (860) 257-2358. Our customer service team will assist you with the return process and, if necessary, provide you with a prepaid return shipping label.
  • Return Shipping Fees: Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • Authorization Requirement: All returns must be authorized by our customer service team. Returns without prior authorization will not be accepted.

3. Refund Process

  • Refund Approval: After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Refund Method: Refunds will be issued to your original payment method.
  • Processing Time: Refunds are typically processed within 5-10 business days after the return is approved. Please note that the refund may take additional time to reflect on your payment method depending on your financial institution.

4. Exchanges

  • Defective or Incorrect Products: If you receive a defective or incorrect product, please contact us within 7 days of receiving the item to request an exchange.
  • Exchange Process: We will guide you through the return of the incorrect or defective item and arrange for a replacement to be shipped to you as soon as the original product is returned.

5. Non-Refundable Items

  • Some items may not be eligible for return or refund, including:
    • Final sale products.
    • Products that have been used, opened, or no longer meet the return condition requirements.

6. Contact Information

For any inquiries about our Refund and Returns Policy or to initiate a return, please contact us:

Thank you for shopping at Lightopis.com! We are dedicated to providing a smooth and straightforward return process and ensuring you are satisfied with your purchase.