Refund and Returns Policy

Effective Date: 18/05/2025

At [Your Store Name], customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. This Refund and Returns Policy explains the terms under which returns, exchanges, and refunds are handled on our website [www.lightopis.com].

1. Return Eligibility

You may return a product within [7/14/30] days of receiving your order if:

  • The item is unused and in original condition

  • The item is returned with original packaging, accessories, manuals, and proof of purchase

  • The item is damaged, defective, or incorrect due to our fault

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged by customer misuse or accidents

  • Devices with signs of unauthorized repairs or tampering

  • Opened software, gift cards, or digital products

  • Items returned after the return period has expired

3. Return Process

To initiate a return:

  1. Contact our support team at [support@lightopis.com] with your order number and reason for return.

  2. Wait for our confirmation and return instructions.

  3. Ship the item to the return address provided. You are responsible for return shipping unless the return is due to our error.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within [5–10 business days], and a credit will be applied to your original method of payment.

  • Shipping fees are non-refundable, except in cases where the product was incorrect or damaged due to our error.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, contact us at [support@lightopis.com].

6. Late or Missing Refunds

If you haven’t received a refund after the expected timeframe:

  • Check your bank account again

  • Contact your credit card company or bank—it may take some time before the refund is officially posted

  • If you’ve done all of this and still haven’t received your refund, please contact us at [support@lightopis.com]