Sales Policy for Lightopis.com: Premium Kitchen Appliances

Welcome to Lightopis.com! We specialize in providing high-quality, premium kitchen appliances designed to elevate your cooking experience. Our Sales Policy provides essential information about your purchase, order processing, shipping, returns, and refunds. By making a purchase on our website, you agree to the terms outlined below.

1. Order Processing

  • Once you place an order, you will receive an order confirmation email detailing your purchase and estimated delivery date.
  • Orders are processed within 1-2 business days. After confirmation, changes or cancellations cannot be made to your order.

2. Shipping and Delivery

  • Domestic Shipping: We offer reliable shipping across the United States. Orders typically arrive within 3-7 business days, depending on your location.
  • Shipping Fees: Standard shipping fees apply to all orders. We offer free shipping on orders over $100.
  • Tracking Information: Once your order ships, you will receive tracking information to follow the progress of your delivery.

3. Return and Refund Policy

  • Return Period: You can return unused and unopened items within 30 days of receiving your order.
  • Return Process: To initiate a return, please contact us at info@lightopis.com or call (860) 257-2358. Our customer service team will provide you with instructions and, if necessary, a prepaid return shipping label.
  • Refund Process: After receiving and inspecting the returned item, we will process a refund to your original payment method. Refunds are typically issued within 5-10 business days.

4. Exchanges

  • Defective or Incorrect Products: If you receive a defective or incorrect product, contact us within 7 days of receiving your order to request an exchange.
  • Exchange Process: We will assist you in returning the defective product and will send a replacement as soon as the original item is returned.

5. Payment Methods

  • We accept major credit cards and PayPal for payments.
  • Pricing: All prices are listed in USD, and we reserve the right to change prices at any time without prior notice.
  • Sales Tax: Sales tax will be applied based on state and local tax laws.

6. Contact Information

For any questions or assistance with our Sales Policy, please contact us:

Thank you for choosing Lightopis.com! We are committed to providing you with high-end kitchen appliances and exceptional customer service to enhance your culinary adventures.